Shipping & Order Information:
At Nana's Farmhouse we ship "coast to coast!" Please read our information carefully. Our ordering page provides you with useful information intended to make your online shopping experience easy and enjoyable. It is our goal everyday to give you "old fashioned service... with a smile!"
Should any of our merchandise fail to meet your expectations, we will take that merchandise back. The exclusion is Special Orders, Seasonal, Floral and On-Sale merchandise. Those items are non-refundable.
All other merchandise purchased online holds a 30-day money-back guarantee. Again, the exclusion is Special Orders, Seasonal, Floral, and On-Sale merchandise.
Most orders arrive within 3 - 7 business days of your order. Please note that business days include Monday - Friday and exclude holidays. Allow 6 - 14 business days for delivery via USPS or FedEx. In some cases our items are shipped directly from the supplier. These items may require more time. In the case of back-ordered items they will be shipped when available at no additional shipping charges (you will only pay shipping charges one time per order). We will confirm shipment of your order via email. Please provide your email address when checking out. All orders are shipped USPS or FedEx. Tracking information will be included in our emails to you.
Special Order and Seasonal Handmade items: May take longer than our normal delivery period. This will be clearly marked in the description of the item (example: handmade Christmas item on back order) and also clearly communicated to you at the time of purchase. No refunds will be made for Special Order and Seasonal Handmade items once the order is confirmed to you.
Billy Jacobs Prints Shipping:
PLEASE READ BEFORE ORDERING:
Yes, we can ship your favorite Billy Jacobs Print to your home! Depending on the size additional shipping charges may apply. Most orders will be received within 3 weeks from the day your order is processed at Nana's Farmhouse. You can also order your print and choose at checkout to pick-up your print in the store when it arrives. Please call us with any questions, 314-846-NANA, before ordering.
Items Not Included:
Unless specified, candles are not included with candle holders, flowers in containers are not included, bulbs are not included unless listed, etc. We simply show you how to display our merchandise. If an item is included it will be stated on the item's Product detail page.
We accept Visa, MasterCard, Discover, American Express & Paypal.
Note: Paypal offers great security for all your information. To use Paypal you do not have to have a Paypal account. You are able use it as a "Guest" without creating an account.
Sales Tax Information:
Missouri residents will be charged MO State sales tax of 7.6130%.
All orders are shipped United States Postal Service Priority Mail or FedEx. Shipping charges above apply to orders shipped within the continental USA that meet our standard size and weight. Your total amount will reflect these prices when you checkout with our shopping cart. We only ship in the continental United States. We do not ship to international addresses.
If additional shipping charges are required, we will email you the shipping charges for your approval prior to processing your order. This may apply to large and heavier items.
*Shipping charges are displayed at checkout.
**Shipping rates are subject to change due to carrier changes. All changes will be posted here.