Policies

Policies Privacy Nana's Farmhouse

What you need to know:

Return and/or Exchange Policy for Online Orders:
We hope you enjoy your purchase from Nana’s Farmhouse.  If for any reason you are not satisfied with your online order, please return the merchandise within 30 days from the day the package was shipped to Nana’s Farmhouse Returns, 5171 Lemay Ferry Road, St. Louis, MO, 63129. In addition, enclose a copy of your Customer Invoice and a reason for the return or exchange. Returns will be shipped back at your own costs. If you are requesting a refund, credit will be issued to your credit card upon receipt of the returned merchandise. Shipping charges and Seasonal/Sales items are non-refundable.

All Florals are non-refundable after purchase due to the seasonality of the product (online & in-store). In-store we have a sign at checkout explaining this policy and it’s also printed on each receipt.  

*In-store policies may differ because shipping isn’t involved.  See all in-store policies at checkout and on each receipt.

Please direct all return/refund questions to orders@nanasfarmhouse.com or call us at (314) 846-NANA.

Damage in Transit: 
Every item we ship is carefully packaged.  Occasionally something may arrive damaged. If this happens, notify us immediately via phone or email and retain all original packing materials. Also, open all packages immediately and report any damages within 3 days of receipt.  

Items Not Included:
Unless specified, candles are not included with candle holders, flowers in containers are not included, bulbs are not included unless listed, decor items on top of a piece of furniture are not included, etc. On occasion we share photos of your product and how to display it with our other merchandise. All included items will be stated on the Product’s detail page.

Website Pricing Mistakes:

All prices on our web site are subject to change without notice. Every effort is made to give you very accurate up-to-date information.  Occasionally though one or more items on our web site may be priced incorrectly. If a product is listed at an incorrect price due to typographical, photographic, technical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will notify you of the pricing error. You will have the opportunity to purchase the item at the correct price if you so wish, or cancel that portion of your order.

Privacy Statement:
Nana’s Farmhouse is committed to protecting and respecting the privacy of our customers. We will never sell, rent, or exchange your personal information that you provide to us to any outside company or organization. Your contact information may be used to inform you of changes in our website, sales, special offers, and events. For any reason if you do not wish to recieve future messages from us you will always be able to opt-out and not receive these emails.

Terms of Use Statement:
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.